Kiosk Management Tool
In this application the client required complete control of the
user interface including custom error messaging as well as remote
monitoring. We developed a web application based interface for the
support team at Datacom in Wellington. This application is also
used by NZ Post staff to manage content and messaging between
kiosks and the PostLink backend.
Hardware and Payment Platform
The hardware used for this project comes in two different
versions. The EFTPOS and Credit Card payment version is the NCR
Self-serve 60 and the cash capable unit is an NCR V5 Self-checkout.
The software running on both of these versions of the hardware is
the same and is configured to each hardware setup. The card only
units don't have many of the hardware peripherals that the V5 has
and uses a different bar code scanner. There is also a difference
in the screen size as the SS60 is a 17" screen and the V5 is a 15".
The base software dynamically resizes the interface to the current
delivery platform so when changes are made they only need to be
made once.
The cash system in the V5 is based on technology from many years
of ATM development. The coin system recycles coins and gives change
as well. The notes are accepted and then "banked" in the secure
storage box, while notes are dispensed as change in three different
denominations. These two systems are the most reliable and widely
installed in self-service environments around the word. The V5 is
used in many supermarkets in New Zealand as self-checkout
systems.
Kiosk Cash management
A full cash management system was developed for the V5 cash
acceptance unit. This allows the client to cash up the system and
remove all coins and notes as well as adding to current levels.
Coins can be manually added or machine counted into the on board
hoppers to facilitate coin recycling.
There are currently around 30 kiosks deployed around New Zealand
in various configurations. These have proved to be very successful
and we expect to see many more in the future.